Parents & carers

This page is designed to support parents and carers with information and resources to support their young people during COVID-19.

Table of contents

What you will find on this page

You can find information, links to support services and resources that will help you support your young person or people as well as yourself during this challenging time.

We will update this page regularly so make sure to keep checking it out every week for new content to be uploaded regularly!

Banyule Youth Services Support

If you would like to talk to one of the youth workers in our team via phone or video chat, then please feel free to call 9457 9855 during business hours, email or private message the Banyule Youth Services Facebook page.  We are able to offer suggestions for you to support the young people in your family during this time.


There is a range of services that can support you and your family during COVID-19. Please visit our local support service guide for a full range of support services local to Banyule.

Relationships Australia

Relationships Australia is a provider of specialist family and relationship services.  They offer a range of counselling services which are available on-line and over the phone. See the pdf file below for Relationships Australia's tip sheet for managing stress and anxiety during COVID-19.


Family Matters at Berry Street

Family Matters is a free Family counselling program. They work with a range of family issues, most particularly the challenges which parenting an adolescent brings. 

Due to the impact of the Coronavirus  many families are experiencing increased pressure and uncertainty. They may also be cut off from their usual supports.  With that in mind, support and resourcing from community services such as MATTERS may be timely and helpful.

The team can be contacted at on 9450 4700. The program is based at the Berry Street Eaglemont office and will be using phone and Skype to deliver services to families during the period of shut down.

Check out this video that gives an overview of the Family Matters program offered by Berry Street:

Berry st

“Reach Out” Parents Discussion Forum

A Parents peer-support communities are there to share stories and connect with others about how they are feeling, exchange wellbeing and self-care tips and support those struggling with their mental health during this crisis.

For parents who may have additional needs and concerns, Reach Out continues to offer free and confidential support over the phone and online via their one-on-one support program.



​​Parentline is a phone service for parents and carers of children from birth to 18 years old. We offer confidential and anonymous counselling and support on parenting issues.

13 22 89 

parent line


The ParentZone team provide support and advice to parents and carers. You can contact ParentZone via or call 0458 550 071.


Supporting young people and their use of technology 

eSafety Commissioner

The eSafety Commissioner has created a tip sheet for parents and carers to support children to stay safe on-line during the covid-19 pandemic. Download the tip sheet below.


“Reach Out” Supporting your teenager and technology resources

ReachOut Australia have created some great resources for parents around supporting their young people with their usage of technology. ReachOut say, “Parents have told us that technology - and how their teenager’s use it - is one of their biggest concerns. To learn more about the benefits and risks of technology and how to support your teenager to use technology in a balanced and safe way, read our fact sheet on Technology and teenagers. Or see the below link for some top tips on what you can do to help your teenager manage technology. Everyone is different so it’s best to try a few strategies and see which ones work best for your family.”



Teens talk: relationships with parents

At this difficult time it can be challenging to parent, particularly at this life stage of adolescence. 

You might be surprised to know that even whilst your relationship with them might be changing as they are growing in independence, the evidence keeps showing us that your relationship is one of the most significant in their lives and that good connections with yourself is a key to their healthy development.  Just being present and listening is what young people consistently are looking for from their key carers/parents.  Check out this video from Raising Children Network for some insight. 

How to support teenagers during the Coronavirus crisis

From learning about ‘social distancing’ to wondering what the future holds, the younger members of your family probably have as many questions about COVID-19 (also known as coronavirus) as you do. Here are some ways to help them feel heard and supported.|SFW|EDM|LFT|LAN|MDL||TXL||MEM|||||||||TEE|D630BF17-B3FE-41A0-940B-0F30DA0D1F9A|

How to support teenagers during the Coronavirus crisis

Resilient Youth Australia

Free resources for parents including;

  • Building Empowerment
  • Building boundaries
  • Building positive values
  • Building adult connections
  • Building educational engagement
  • Resilience building activities

Here is a resource for “supporting children at home” (see attachment)


Supporting children during the Coronavirus outbreak.

This curated selection of resources will assist parents and carers to best to support their children and reduce worry and distress. It contains a video, fact sheets and tips about what you can expect and how you can help children cope.

You can also download a great resource about how to talk to your child about COVID-19 below.


Prevention United

A free, online parenting program.

Protect your teenager's mental wellbeing and reduce

their risk of experiencing depression and anxiety.  Program features:

  • Take our parenting survey to receive personalised feedback about your parenting
  • Receive up to 9 interactive online modules (15-25 minutes each) tailored for you
  • Be part of a world leading research project.

For parents and guardians of a teenager aged 12 to 17 who live in Australia.

What parents are saying, "I found the modules very informative and the weekly goals a very effective way of working on my parenting skills."

Prevention United

Raising Children Network provides ad-free parenting videos, articles and apps backed by Australian experts.

Also includes information about “how to talk to the family about Covid-19”,  “Physical distancing and family wellbeing” and “how to manage with self isolation with the family”.


raising childrens

Parenting strategies

Parenting Strategies offers a “Teen Guidelines – Depression & Anxiety” download. “Many young people are affected by depression and anxiety challenges. As a parent, you can help to prevent or reduce the impact of such problems on young people.” 

Download this resource below.


Connect with our Youth Team for support for yourself or someone you know

During COVID-19 you can contact us if you are a young person aged 12-25, a parent or carer of a young person or a school/agency supporting a young person. Our youth workers can provide you with information and support including general wellbeing and healthy living tips, keeping busy while at home, studying online advice or general support from a youth worker.
You don't have to speak to someone one on one if you do not want to.  We can send you information via email, text and Facebook message if you prefer it. Or we can talk to you by phone call or video chat.

Please complete our simple online form and we will be in touch within the next 2 days.

Click here to fill out our form and tell us what type of support you need and how

We also have a range of other support information which include: