Local Service availability during COVID-19

This page is designed to provide up tp date information regarding local service availability and updates during COVID-19.

Table of contents


Haven; Home, Safe  

Haven; Home, Safe is the housing access point for the northern suburbs. They provide a range of housing services, support programs and referrals for people who are homeless or who are at risk of homelessness, especially for disadvantaged and displaced Victorians.

9479 0700



Current Service Provision:  Services are still continuing for those in housing crisis, facing financial difficulty or currently homeless. Virtual Appointments by phone are preferred so please contact us on 9479 0700 to discuss your needs.


Berry Street Transitional Youth Support Services (TYSS)

Berry Street offer a range of services for young people including Homeless Intervention & Prevention (HIP) which in a response to young people aged 16-25 who are at risk of homelessness due to family breakdown. For young people aged 16-25 who are at risk of, or experiencing, homelessness.

Support can include: family mediation, Centrelink assistance, Housing information and advocacy, Office of Housing applications, Support to access the homelessness service system ie. refuge, supported accom, THM, arrears brokerage, private rental assistance, Referral to other appropriate supports ie. mental health services, AOD, employment, etc. and Advocacy.

Current Service Provision: During COVID-19, all services are provided remotely. Referrals can be made by calling 9450-4700 and asking for the TYSS team or via email tyss@berrystreet.org.au


berry street


Frontyard is open as a drop in crisis housing service for people aged 16-24. We provide multidisciplinary holistic programs to meet the needs of young people 12-24 who are at risk of or experiencing homelessness. We are open 9am-8pm on weekdays and 10am-6pm on weekends and public holidays. 

19 King Street
Melbourne, VIC 3000

03 9977 0077
1800 800 531

Current Service Provision: Frontyard is still open and has the same hours. We are no longer running programs and are primarily running as a crisis housing support service. If people are in need of crisis housing support, we encourage them to call in the morning and book an appointment. Where possible, appointments will be over the phone however young people can drop in to make an appointment/have an appointment if they do not have access to a phone.


Ask Izzy

Ask Izzy can help you to find the services you need, now and nearby. It is free and anonymous, and you can search over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more. If you’re on the Telstra mobile network, you can access Ask Izzy even if you don’t have credit.


Current Service ProvisionAsk Izzy has been updated to include Coronavirus (COVID-19) health information.

ask izzy

Legal Support

West Heidelberg Community Legal Service

West Heidelberg Legal Service provides initial advice by appointment in all areas of law. The service offers casework assistance and court representations. All enquiries from young people are supported.

Ph: 9450 2002

Current Service Provision:  All services and support currently being provided by phone. For more information on what they are currently offering please watch the video on the website. This video is also available in Somali https://bchs.org.au/services/whclegal/



Youthlaw provides free and confidential legal advice to young people up to the age of 25, and/or those assisting/working with young people under the age of 25 (such as parents and youth workers).
Youthlaw can also provide specific assistance with fines.

Current Service Provision: All services are still running via phone and email. At this stage staff are still attending court as needed. This may change.


Mental Health

headspace Greensborough

Headspace provides support, information and assistance for young people aged 12 to 25 years who are experiencing emotional or mental health issues.

Current Service Provision:  Currently headspace is not offering face to face sessions however they continue to provide support via phone and video conferencing. Please contact for further details or support.


Ph: 9433 7200

You can also go to www.eheadspace.org.au  to explore online support options.


Austin Heath, Child and Youth Mental Health Service (CYMHS)
Specialist mental health service for children and adolescents up to the age of 18. 

Current Service Provision: No current service changes.  CYMHS is running as normal at this time.
Ph: 1300 859 789 then select age of the person requiring assistance                                                                    


Alcohol & Other Drugs

YSAS (Youth Support Advocacy Service)

YSAS works with young people aged 12-21 who are experiencing significant problems with their alcohol and/or drug use.

Current Service Provision: New referrals are still being accepted, with all support being provided online or via phone. YSAS Day program is currently closed with some access to food packs.  Please call 9415 8881 for further details.


Uniting ReGen

Uniting ReGen are an alcohol & other drugs treatment agency. They offer services including counselling, support, education programs, assessment, home based & residential withdrawal, supported accommodation, drug diversion and youth & family services.
1800 700 514 Intake team
1800 888 236 24/7 counselling service


Current service provision: Most services have been moved to telephone and telehealth support. Residential Withdrawal Services are currently operating under strict guidelines and at a reduced capacity. A full list of services and how they are operating can be found here https://www.regen.org.au/news-advocacy/latest-news-from-regen/1029-we-re-here-for-you


Youth Projects

Youth Projects provides front line support to individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues, and young people looking to reengage with learning and employment.

Ph: (03) 9304 9100  enquiries@youthprojects.org.au  

Current Service Provision:

  • AOD services for young people remain accessible. All face-to-face contacts have ceased – all contact is via phone, video call or email only
  • The Living Room remains open with medical services still accessible.
  • Fixed Site and Mobile NSPs, Foot Patrol remain open and accessible.

Please contact directly for further information.

youth projects

BCHS (Banyule Community Health Service)

BCHS provides allied health, counselling, gambling, family support, financial help, support groups and dental.

Ph: 9450 2000 www.bchs.org.au/

Current Service ProvisionBCHS is running as usual where possible with the majority of consultation occurring via phone. Dental services are available for emergencies only. Please call reception for further details.


Families & Relationships

1800 RESPECT - No changes to service provision

national sexual assault, domestic and family violence counselling service. They provide a confidential service available 24 hours a day, 7 days a week https://www.1800respect.org.au/ 1800RESPECT provide support for:

  • People (of any gender identity) experiencing, or at risk of experiencing, sexual assault, domestic or family violence
  • Their friends and family
  • Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence

The Orange Door

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children. 

Current Service Provision: The Orange Door, NEMA, is continuing to provide services to the community.  Our staff are supporting clients over the phone and when required, through face-to-face appointments.  Whilst our doors are open for walk-ins, we are encouraging clients, community services & other agencies  to contact us on our NEMA free call number: 1800 319 355 first to speak with someone to assess whether it is safe for them to attend in person, or to determine whether their query can be managed over the phone.

When people visit the office in person, we are taking as many precautions as possible including asking screening questions, providing hand sanitiser to all visitors, children’s toys have been removed and cleaned and our office cleaning protocols have increased.

1800 319 355 https://orangedoor.vic.gov.au/



Family Support Workers are available by contacting the Service Co-ordination team at HealthAbility on 9430 9100 between 9am – 5pm Monday to Friday.  Also you can get support via the healthAbility website by clicking the ‘make an enquiry’ link on the Family Support Page



Northern Centre Against Sexual Assault (NCASA)

Northern CASA is on of fifteen centres against sexual assault. The provide free therapeutic services to all over the age of 12 who have experienced sexual assault (both past and present) and for their non-offending family and friends.
9496 2369 (9am-5pm)
1800 806 292 (after hours)



Current Service Provision: During COVID-19, we are providing counselling by phone and video sessions and feedback from our clients is that these options are working well for them.


Family Planning Victoria-The Action Centre

Action centres are a great place for young people to get information about contraception, sexuality, same sex attraction, unplanned pregnancy, STI testing, safer sex, sexual abuse and other sexual health issues. This centre has a drop in service with minimal (over 18) to no (under 18) costs for young people.

Action Centre Melbourne CBD
9660 4700 or 1800 013 952


Current Service Provision: All initial consultations will be done by phone. Our commitment to servicing the urgent contraception, medication abortion and sexual health needs of our clients are a priority for those who are considered low risk for COVID-19. For consultations requiring clinic attendance we are undertaking measures limit physical contact unless clinically necessary.


Austin Health – FaPMI - (The Victorian FaPMI program – Families where a parent has a mental illness)

FaPMI are still available to support families where a parent has a mental illness. They can provide telephone based support and resources. 

FaPMI have created some resources with some ideas on how to keep your teen entertained whilst school is out, this includes some information to support you talking with your family about COVID-19 and things that can support positive mental health for yourself and your child/ren.

Contact:  Banyule and Nillumbik – email Beth at beth.dunlop@austin.org.au


For resources for parents & carers supporting young people during COVID-19, please visit https://www.banyuleyouth.com/parents-carers.


Financial & Emergency Relief

For additional information and support options on financial and emergency relief during COVID-19, please visit our Employment & financial support during COVID-19 page.



Centrelink are the Australian government organisation who support people to access financial support and services. To use your Centrelink online account you need to sign in through myGov.

If you need help:

using your myGov account go to my.gov.au/help

create a myGov account or linking to Centrelink go to humanservices.gov.au/mygovguides

Current Service Provision: During COVID-19 time, if you require support to apply for Jobseeker then please head to this informative guide made by the ABC - https://mobile.abc.net.au/news/2020-03-24/coronavirus-how-to-apply-for-centrelink-jobseeker-newstart/12083948?pfmredir=sm



BANSIC off emergency assistance and food relief for the community.

Current Service Provision: BANSIC is still open and delivering emergency assistance. They are currently operating during normal hours (M – F, 10am – 3pm). For the community’s safety, we will be adhering to strict social distancing measures. If you require emergency food relief, please call BANSIC on 03 9459 5959.



Diamond Valley Community Support (DVCS)

DVCS provide a wide range of services to our community including general community support, drop in support, a range of counselling, emergency relief and more. 

9.30-3.30 Monday to Friday
Shop 378a, Level 3 Greensborough Plaza, 25 Main st Greensborough



Current Service Provision: we are still open at DVCS, seeing clients face to face whilst undertaking strict social distancing rules. Our Emergency relief program is running as usual. All of our markets and op shops are currently not operating.


Employment & Education Support

Banyule Nillumbik Local Learning Network (BNLLEN)

BNLLEN offers a range of programs and services that supports local young people aged 10-19 to help improve education and employment prospects. Programs and services include L2P Learner Driver Mentor Program and structured workplace learning.
9431 8000


Current Service Provision: BNLLEN staff are currently working remotely. As recommended by TAC and the current isolation requirements the L2P program is currently not providing on the road driving sessions however are focused on training and recruitment.



The Navigator program supports young people aged 12-17 years who are not connected to schools at all or are at risk of disengaging.

It provides intensive case management and assertive outreach support to disengaged learners. The program works with these young people and their support networks to return them to education


Current Service Provision: Navigator is still in operation with staff working remotely and in a limited outreach capacity. Many innovative approaches are being trialled to support young people and their families.


Prace-Reconnect program

Reconnect provides support to people aged 17-64 to return to education with the goal of employment following. This holistic service provides support during the study period as well.
Call or SMS Adriana 0457892893


Current Service Provision: Reconnect is still taking referrals and providing support to clients via phone.


General Community Agencies

Open House

Open House is a space for all. They provide supportive programs across all ages in a means to tackle social isolation. Open House have a strong focus in working with young people and provide services in Malahang Park West Heidelberg, drop in spaces and weekly programs for young men and women who are at risk of disengaging from education.
67-71 Strathallan Road, Macleod, Victoria 3085



Current Service Provision: Services are currently running remotely via zoom and phone where possible. Weekly programs such as the Bike Hut and Backyard sports are unfortunately unable to open but some bikes are being fixed onsite in Macleod. 

Open House