Housing & Emergency Accommodation

Table of contents

Haven; Home, Safe                                                                                                                          
Haven; Home, Safe is the access point for the northern suburbs. They provide a range of housing services, support programs and referrals for people who are homeless or who are at risk of homelessness. Haven; Home, Safe have been providing services to the homeless and disadvantaged for more than two decades. Following their merger with Preston-based housing provider North East Housing Service (NEHS) haven; Home, Safe are now able to deliver better, more efficient and effective services for disadvantaged and displaced Victorians, from the northern and eastern suburbs of Melbourne to Mildura. 
Preston Office
52-56 Mary Street                                                                                                                          
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
Email: preston@hhs.org.au 

Haven Logo

Melbourne Youth Support Support Service
Melbourne Youth Support Service (MYSS) @ Frontyard is the state wide homelessness access point for young people aged 16 – 24 years. MYSS can offer telephone based or face-to-face information and assessment for referral to specialist youth homelessness/housing support services.
19 Kings Street
Melbourne, VIC 3000                                                                                                                            
Open Monday to Friday from 9:00am – 8:00pm and Saturday and Sunday from 10:00am – 6:00pm. 
Ph: 9611 2411

MYSS Logo

Crisis Assistance - for help if you have nowhere to stay

If you are homeless and have nowhere safe to stay, we suggest you contact one of the services below:

For 24 hour Homelessness Assistance, contact the following number to be transferred to a service near you
Ph: 1800 825 955

Referral to Crisis Accommodation Services is coordinated by Access Points – localised housing services responsible for coordinating referrals to specialist support services within a specific geographical area.

Haven; Home, Safe                                                                                                                          
Haven; Home, Safe is the access point for the northern suburbs. They provide a range of housing services, support programs and referrals for people who are homeless or who are at risk of homelessness. Haven; Home, Safe have been providing services to the homeless and disadvantaged for more than two decades. Following their merger with Preston-based housing provider North East Housing Service (NEHS) haven; Home, Safe are now able to deliver better, more efficient and effective services for disadvantaged and displaced Victorians, from the northern and eastern suburbs of Melbourne to Mildura. 
Preston Office
52-56 Mary Street                                                                                                                          
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
Email: preston@hhs.org.au 

Melbourne Youth Support Service (MYSS) @ Frontyard is the state wide homelessness access point for young people aged 16 – 24 years. MYSS can offer telephone based or face-to-face information and assessment for referral to specialist youth homelessness/housing support services.
19 Kings Street
Melbourne, VIC 3000                                                                                                                            
Open Monday to Friday from 9:00am – 8:00pm and Saturday and Sunday from 10:00am – 6:00pm. 
Ph: 9611 2411                                                                                                                                   
email: frontyard@mcm.org.au
www.melbournecitymission.org.au/services/homelessness/young-people-25-years/frontyard-youth-services

Ask Izzy
Ask Izzy is a website that helps people who are homeless or at risk of becoming homeless to find the services they need, right now and nearby.
www.askizzy.org.au/

Accessing housing support services & Brokerage/Financial Support

Family Reconciliation and Mediation Program:                                                                                  
The Family Reconciliation and Mediation Program (FRMP) can provide brokerage support for young people aged 16 – 25 years who are at risk of homelessness. Generalist support workers who are providing ongoing support are now able to apply for FRMP funds on behalf of young people/families. Brokerage can be used for: 

  • Individual/family therapy

  • Family mediation

  • Respite brokerage of up to $700.00 per year paid to a carer

www.frmp.org.au

CEEP
Creating Connections Education Employment Pathways (CEEP) can provide brokerage funds to help young people who are experiencing homelessness, sustain their education/employment/training pathways. Generalist support workers who are providing ongoing support to young people are now able to apply to access CEEP funds. Brokerage of up to $1,200.00 per year is available. Information on how to apply for CEEP funds can be accessed at: www.melbournecitymission.org.au/services/program-detail/creating-connections-education-employment-pathways-(ceep)

Housing Emergency Funds (HEF)
Funding for emergency accommodation and/or assistance to prevent accommodation being lost. HEF is able to provide rent, bond or board payment and is available through Haven; Home, Safe.
Haven; Home, Safe
Preston Office
52-56 Mary Street                                                                                                                                   
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
email: preston@hhs.org.au 

Bond Loan Scheme                                                                                                                              
If you are applying to rent privately, your landlord will ask for a Bond to be held by the Residential Tenancies Board for the period you are living in the rental property. If your rent is $350/week or less, your ond amount cannot be more than one month’s rent. If you can’t afford to pay the Bond, the Office of Housing may be able to pay the Bond for you. You will have to meet the following criteria:

  • Your income must not exceed the Bond Loan income and asset limit,

  • Your weekly rent must not exceed 55% of your weekly income

  • Loan amount depends on the number of bedrooms in the property to be rented.

You can apply for the loan as a single, couple, or part of a shared household. Application forms are available from Office of Housing website:  
www.housing.vic.gov.au/bond-loan-scheme

Private Rental Brokerage Program
The Private Rental Brokerage Program - Northern (PRBP) aims to improve access to affordable housing options for people currently living in the Northern region of Melbourne who would otherwise make use of rooming house accommodation. This program can provide advice on accessing/maintaining a private rental, advocacy on behalf of clients, and some limited brokerage to go towards rent and/or Bond. To find out if you’re eligible, contact your closest Initial Assessment and Planning office.
Haven; Home, Safe
Preston Office
52-56 Mary Street                                                                                                                                   
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
email: preston@hhs.org.au 

Support

Reconnect
The Reconnect program uses community-based early intervention services to assist young people aged 12-18 who are homeless or are at risk of homelessness, and their families. Reconnect assists young people to stabilise their living situation and improve their level of engagement with family, work, education, training and their local community.
HealthAbility
ph: 9430 9100

Justice Connect Homeless Law
Homeless Law is a project of Justice Connect. Through Homeless Law, people who are experiencing or are at risk of homelessness can access specialised free legal services.
Ph: 1800 606 313 (Free Call)

Hope Street Youth & Family Services
Hope Street Youth & Family Services also known as Hope Street are a community based organisation who deliver responsive programs in the north and northwest regions of Melbourne. Hope Street offer a range of programs and services for young people aged 16 -25 including youth residential and support services. Please contact your nearest access point(s) to find out more about accessing Hope Street Programs.
Hope Street: www.hopest.org

Access Point: Haven; Home, Safe - Preston Office
52-56 Mary Street                                                                                                                                   
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
email: preston@hhs.org.au 

Berry Street Transitional Youth Support Services (TYSS)
Berry Street offer a range of services for young people including Homeless Intervention & Prevention (HIP) which in a response to young people aged 16-25 who are at risk of homelessness due to family breakdown. Young people can be referred to HIP by their school, a support worker or agency. Alternatively, young people can contact Berry Street directly.
Ph: 9450 4700 (Eaglemont office)
www.berrystreet.org.au