Police, Ambulance & Fire
Australia wide emergency services switchboard
Heidelberg Police Station (24hrs)
Phone: 03 9450 8000
Greensborough Police Station (24hrs)
Phone: 03 8432 0200
Northern Crisis Assessment & Treatment Team
The North East Crisis Assessment & Treatment Service (NECATS) provides a mobile, responsive and accessible assessment service and intensive community based treatment to consumers experiencing a serious psychiatric illness in acute crisis as an alternative to hospitalisation, where possible.
CATS is a 24-hour, 7 days a week team of mental health professionals who provide urgent assessment and short-term intensive treatment to people in crisis due to mental illness. The service will organise a hospital admission if necessary.
NEAMHS Triage Service
1300 859 789
24 hour telephone counselling of 5 to 25 year olds
Free Call: 1800 55 1800
Centre Against Sexual Assault (24 hours)
The Centre Against Sexual Assault work to ensure that women, children and men who are victims/survivors of sexual assault have access to comprehensive and timely support and intervention to address their needs.
Phone: 1800 806 292
Northern Centre Against Sexual Assault (CASA)
Northern CASA is the regional sexual assault service for the northern metropolitan region of Melbourne covering the local government areas of Banyule, Darebin, Nillumbik and Whittlesea. Provides free therapeutic services to women, men and young people over the age of 12 who have experienced sexual assault (both past and recent) and their non-offending family and friends.
Address: Building 26, Heidelberg Repatriation Hospital, 300 Waterdale Road
Heidelberg West, 3081
Phone: 9496 2240
Safesteps - Family Violence Response Center
safe steps is Victoria’s 24/7 family violence support service. safe steps Family Violence Response Centre is Victoria’s statewide 24/7 support and response service for women, young people and children experiencing family violence.
Phone: 1800 015 188
Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men.
Phone: 1300 789 978
Child Protection Crisis Line
Phone: 131 278
Victims of Crime Help Line
Get free information and support to help you manage the effects of crime and guide you through the legal process.
Phone: 1800 819 817
Victorian Poisons Information
Call this number if you think someone has taken an overdose, made an error with medicine or been poisoned. You can call 24 hours a day, 7 days a week from anywhere in Australia.
Phone: 13 11 26
Nurse on Call
NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week. The phone service is for non-emergency health advice only. If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.
Austin Repat Hospital (ER)
Phone: 03 9496 5000
Translating & Interpreting Service
Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24/7.
Phone: 131 450
Northern Health - Virtual Emergency Department
This means you can talk to emergency nurses and doctors from your home, work or even your car. If you have a non-life threatening emergency, you can connect virtually with staff, who will be able to provide medical advice. This service allows you to receive emergency advice in your home, and keep your care closer to home.
To access head to nh.org.au/ed