Assistance for Parents and Families

Table of contents

Assistance for Parents, Carers and Families

Does your family need support and assistance? You can contact our Youth team who can help you with referral options and/or interim support. Call 94579855 or email

Parentline is a confidential and anonymous phone counselling service for parents and carers of children and teenagers in Victoria. We offer counselling, information and support around a range of parenting issues. Parentline is open between 8am and midnight 7 days a week.
Ph: 13 22 89

Family Drug helpline
Ph: 1300 660 068

Financial assistance for back to school expenses:
If your family is eligible, you can receive financial assistance to help meet the costs of your child’s education. For information on assistance that the Victorian government provides please follow the link:

Diamond Valley Community Support 
DVCS is an independent not-for-profit organisation that provides direct aid, assistance, support. DVCS may be able to assist residents of Banyule who have a health care card. Contact for further details.
Shop 378a, Level 3, Greensborough Plaza
Ph:9435 8282

St Vincent de Paul
Ph. 1800 305 330
Can assist with material aid needs, some travel costs and back to school expenses depending on circumstance. Contact for more information.

Travellers Aid – Crisis Travel
Assists people experiencing short-term or long-term disadvantage who want to reunite with family, friends or other support services so they can stay connected and feel safe.
Assistance is available by assessment to anyone who is stranded, vulnerable, distressed, disadvantaged, homeless or at risk of homelessness.

Travellers Aid can provide with practical assistance such as:

  • Subsidised public transport travel tickets for medical emergencies, family crises, court matters, employment opportunities or other compelling reason. Travel tickets are for metropolitan Melbourne and regional Victoria only

  • Information on travel and accommodation options

  • Other material aid on a case-by-case basis.

Please call ahead on (03) 9670 2873 to discuss your situation and appointment times. 

Parents, Carers and Families – Other Information

Cyber safety resources for parents                                                                                                  
ACMA (Australian Communication & Media Authority) have some great cybersafety information - you can go to
If you would like to order brochures or other resources for parents on cyber safety, you can go to or call 1800 880 176.

Raising Children Network (a Victoria Government website)
The Australian parenting website ( A Victorian Government Website) has information for pre-teens (9-11) and teens (12-18), as well as Autism and Disability information.

Parenting Strategies
This is a resource to help parents more confidently manage the issue of alcohol with their adolescents as well as depression and anxiety.

Sibling Support Program
Support for those who have a sibling with drug and/or alcohol issues.

Parents and Family - Services and Programs

Berry Street Victoria – Building Stronger Families
This service offers a range of support to assist strengthening families. You can find more information on Berry Street’s website  
General Enquiries: Ph: 9429 9266
Eaglemont Ph: 9450 4700

The Bouverie Centre
Provides specialist family sensitive and family therapy services.
8 Gardiner Street, Brunswick 3056
Ph: 03 9385 5100

Children's Protection Society
A family support program providing a range of services to children, young people and their families.
Ph: 9450 0900

StrongBonds, is a website with resources for parents and carers of young people, and for workers who are supporting young people in a family context.
Help sheets are available in English, Arabic and Vietnamese on topics ranging from the role of child protection services and the justice system to dealing with health and wellbeing issues.
Fact sheets are available at

Family Violence
Northern Family & Domestic Violence Service (NFDVS): 03 9450 4700
Safe Steps Family Violence Response Centre: 1800 015 188
Centres Against Sexual Assault : 1800 806 292 (24 hours)

Merri Community Health Services Young Carers Program
Merri Community Health provide a Young Carers Program Commonwealth Respite and Carelink Centre / CarerLinks North. Regular programs are run throughout the year for young people who caring for a parent or relative for various reasons.
Ph: 9495 2500                                                                                         

Open House-Drop in Activity Centre
Open House is a unique community based organisation that offers friendship and support to people from a diversity of backgrounds and ages.
Ph: 9450 7600

Exodus Community
Exodus are a community group within the West Heidelberg area. They have various groups including for young people.
Ph: 03 94577593

Anglicare Victoria Youth Services
Provides counselling, advocacy, advice, after-hours crisis support, case management, drug and alcohol counselling and family support & liaison
Ph: 03 8470 9999

Banyule Community Health Service
This service is staffed by community health nurses, and young people can visit the community health service if they have any concerns or questions about family support, financial help and dental, also a health team to get referral to other services
West Heidelberg - Ph: 9450 2000
Greensborough – Ph: 9433 5111